Sep 22Recruiting for UX researchFinding the right participants for UX research is vital for ensuring valid results and insights. In this blog post, we’ll cover how to find the right people to run research with. Originally posted by Luke Hay, here. In theory, user research should be simple. You just need to ask people…Research6 min readResearch6 min read
Sep 21Supporting your customer support staff with internal service designOriginally posted by Chris How, here. For most organisations, the dream of providing an entirely digital self-service for customers is often far from reality. With many services, there is still (and always will be) a need to blend digital self-service with real-time help from customer support staff. Our experience working…Servicedesignforbusiness7 min readServicedesignforbusiness7 min read
Sep 21How UX has changed my approach to desk researchDuring a recent client project at Clearleft, I returned to my previous career specialisms: desk-based research and report writing. In the past, my first move would have been to open a document and contemplate the blank page. …UX3 min readUX3 min read
Sep 20Coding prototypesWe do quite a bit of prototyping at Clearleft. There’s no better way to reduce risk than to get something in front of users as quickly as possible to test whether you’re on the right track or not. As Benjamin said in the podcast episode on prototyping: It’s something to…Prototyping2 min readPrototyping2 min read
Sep 20Using service design to prevent bad decisionsOriginally posted by Richard Rutter, here. A little bit of service design can go a long way. The trick is to be focussed, purposeful and design your communication with a specific outcome in mind. One of the classic tasks of a service designer is to create a customer journey map…HR4 min readHR4 min read
Sep 20Service design breakfast clubThe Service Design Breakfast Club is back! For the first time since the before-times, join us on October 5th 2023 in Brighton. Hosted at Clearleft’s studio in Brighton, our Service Design Breakfast Club allows you to enjoy stimulating conversations over freshly brewed coffee and an assortment of delicious breakfasty snacks…Service Deisgn2 min readService Deisgn2 min read
Jun 15The Intersectionality of web performanceWeb performance is an unalloyed good. No one has ever complained that a website is too fast. So the benefit is pretty obvious. Users like fast websites. But there are other benefits to web performance. And they don’t all get equal airtime. Business A lot of good web performance practices come…Web Performance3 min readWeb Performance3 min read
Jun 14What is internal service design?Internal service design is a term Clearleft uses with clients to emphasise how important the employee experience is in shaping the customers’ experience. When a customer is frustrated with a service, often it’s not just down to the interface they are using (although these can always be improved). …Service Design2 min readService Design2 min read
Jun 13Designing a Utopian layout grid: working with fluid responsive values in a static design toolA layout grid is a useful aid for a designer organising information in a given space. Although these grids have their roots in print design, where dimensions are fixed, fluid layout grids still have some utility in responsive design. This post aims to contextualise the Utopia fluid grid calculator which…Design Tools8 min readDesign Tools8 min read
Jun 13Surveys — a useful, but dangerous research methodLarge-scale surveys are commonly used for opinion polls or customer satisfaction. While they can be a vital tool for design research, they should be used with caution. As user researchers, we tend to favour more in-depth qualitative approaches to finding out about user needs and behaviours. But this type of…User Research6 min readUser Research6 min read
